Customer Support, Services & Training

Leonardo is an international leader in civil and military training services for pilots, maintainers and operators, thanks to a structured network of Training Academies, digital platforms and dedicated services. Leonardo's training capability uses proprietary methods, simulation systems and Live, Virtual, Constructive (LVC) learning environments, as well as comprehensive classroom- and computer-based training programmes.

With its sophisticated global support network, Leonardo ensures technical and logistics services 24/7, wherever and whenever required. Support is provided in the field and remotely through Aircraft on Ground (AOG) centres and e-commerce activities to satisfy the needs of military and civil customers. Support encompasses site management, in-service data acquisition, installation and development, through to configuration and obsolescence management, info-logistics services and technical publications.

Leonardo ensures the operation of products and systems, whether proprietary or otherwise, through maintenance centres worldwide, both at its own facilities and at those of civil and military customers. Leonardo offers both frontline operational support and heavy maintenance/warehouse activities at its plants and, due in part to the introduction of 4.0 technologies, manages any kind of platform and system upgrade, from Mid-Life to Long Term Evolution, and from product support engineering to onsite renovation and disassembly.

Leonardo provides high-value turnkey solutions in all business areas, using and managing its resources, systems, equipment and expertise, while greatly reducing the level of risk and investment for the customer.